Seriously.
No matter what Google says or how high they list my t-shirt design services page in their search indexes, I really, truly and honestly don't print tshirts.
Not in Nashville. Not in Middle TN. Not anywhere.
I. DO. NOT. PRINT. TSHIRTS.
Just Design
Since Kristof Creative offers design services, I've had a fair share of designing shirts for our clients; company shirts, special event designs, that sort of thing.
As such, I created a t-shirt design page.
Not printing, mind you, just design.
Nonetheless, I started getting calls and estimate requests for t-shirt printing.
It's understandable that people can make a leap that if I offer design services, I might also offer printing.
But I don't.
And I really don't like the feeling of not being able to help a business -- specially with something as minor as recommending a tshirt printing company.
Heck, I can't even find a silk screen printer anywhere local to Nashville. What's up with that?
The Rightly Intended, but Wrong Solution
First thought I had was if I couldn't help a business by being a t-shirt printer or even offering them a referral, then I'd simply add text to the web page that says, "we don't provide t-shirt printing".
And I did.
That way, people don't waste their time contacting us only to get frustrated when I can't help them.
And the benefit to me is;
A) I've helped save them time.
B) They don't equate frustration = kristofcreative.com
Problem solved.
Or so you would think.
But I wasn't wearing my search engine optimization (SEO) hat that day. So even with the right intentions, I
made the situation worse.
Here's how.
Beware of the Vicious SEO/Google Circle
In my quest to help businesses understand that I don't print t-shirts, the additional (and bolded) words "t-shirt printing" added some pretty good weight in getting my web page indexed and ranked for... you guessed it... t-shirt printing.
What was once a simple leap across the synapse for people thinking I might offer t-shirt printing, they now see my web page listed high in the search engine results pages (SERPS) for their search.
This caused two things to happen.
First, if you're page is highly ranked/listed for a search term, people automatically think you have/offer/provide whatever it is they searched for.
The example I like to use to demonstrate this effect is the display ads in your phone book yellow pages.
There's a logical marketing explanation why the ads are so ugly and hard to read -- because every square inch is filled with services the business offers.
If a specific service isn't listed, people will think the business doesn't offer it. And if another ad does list the exact service the person needs, that's the business they'll call.
Weird, but very true.
In fact, here's a real life example.
A business owner for a dog grooming business calls me about brochure design services. And even though I could show them 10... 20... 50... 100 brochure design samples, they told me they would keep looking because they needed a "dog grooming" brochure.
In their mind, since I couldn't show them a sample dog grooming brochure, they simply thought I couldn't design one.
?
Secondly, people don't read anymore -- they scan.
Even though my t-shirt design services page clearly states otherwise, people don't read it. They simply see my page listed in the search results, click the link, find the prominently displayed phone number and, without reading anything else, they make the call.
Now I get even more calls and requests.
Want more proof that people don't read everything -- not even the descriptions on the search results pages?
The description under my search listing says it again
The Search Indexing Flaw
To me, this identifies a simple yet serious flaw in search engine algorithms.
They don't appear to be considering negative keywords that are in close proximity to the search term/phrase.
This is fundamentally odd since they do consider contextual proximity of keywords and keyword named images; 1 + 1 = 2.
So why can't they do other simple math such as 1 - 1 = 0 ?
Granted this issue starts delving into a much bigger discussion about semantic search, but I'm talking about a simple negative phrase "don't provide" directly next to the search term "t-shirt printing".
Heck, search engines offer negative keywords in their PPC services so seems likely enough that they could make this happen.
Bounce. Bounce. Bounce. Sink.
To make matters worse, when people do find my page, click the link and DO read the "don't provide..." part, they'll immediately leave the website.
Good for them.
Very, very bad for me.
Did I lose you there?
Didn't I just say I wanted people to know I don't print t-shirts so I can help them save time and avoid frustration?
I did.
That's a thumbs-up on the help part and thumbs-down on the search engine ranking part.
If you use Google analytics to track website traffic, etc. there's a metric called a "bounce rate".
Bounce rate measures how many people are referred to a webpage from a search listing and then leave without visiting any other pages of your website. This becomes an indicator that the page in question didn't help the searcher -- otherwise they wouldn't have immediately left.
If your site (as a whole) starts getting a high and consistent bounce rate, search engines like Google will consider the site less and less relevant.
And less relevance = dropping your site into the long, dark and deep hole of lost websites.
Shudder the thought.
Taking One For The Team
I really shouldn't have written this.
In my quest to impart some important SEO knowledge so you can learn from my mistakes, I have knowingly poured salt into the wound.
Given the SEO value of Posterous pages (another discussion for another time) this article will more than likely drive even more people to my website who are looking for a t-shirt printer.
But if you've learned something from this article that has helped you, so be it. That's good enough for me.
Calling All Nashville T-shirt Printers!
I'm still getting calls and emails -- almost everyday -- from people needing t-shirt printing.
So if you're a silk screen vendor, or print t-shirts, and have a business in, or in close proximity to Nashville, TN., please contact me and I'll start sending you a lot of business.
Visit: kristofcreative,com
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